Terms and conditions
1. OWNER OF THE SERVICE
Strand Properties S.L.
Design Strand
Avenida Playas del Duque
Edif. Málaga 1C
29660 Puerto Banús, Marbella
Cif: B-93737799
+34 676 90 15 19
info@designstrand.com
2. USE OF SERVICE
The web store is intended for private individuals, institutions and companies. We deliver only in Spain Peninsula at the moment. Some of the products can be bought via online, some is based on leads via contact form.
You must be eighteen or older to order products from the Service.
Everything in the web store, including images, drawings, sound, graphics and text, is protected by worldwide copyright and other proprietary laws and treaty provisions. Design Strand grants you a limited license to access and make personal use of this site, and not to download, except where specifically invited, nor to duplicate, sell or modify, any portion of this site without express written authorization from Design Strand.
3. REGISTRATION
The resitration is not obligatory.
4. USER RESPONSIBILITIEES
The client warrants to Design Strand that the information he/she provides during the registration process (and any notification of change of such information) is true and correct.
5. Ordering and Payment Terms
When an order is placed in the web store the binding sales agreement between the client and the Design Strand is reached when the client receives an order confirmation e-mail in which the availability and estimated delivery time are confirmed.
Unless otherwise agreed by the Design Strand, payment must be received by the Design Strand prior to acceptance of an order.
Design Strand reserves the right to reject any order in its sole discretion.
6. Ordering and Payment Terms
The product price is the price displayed for the item in the web shop at the time of ordering.
Our payments methods are Stripe (most used credit cards), PayPal and a bank transfer.
Delivery charges vary depending on the shipping destination and are stated for each order at check-out.
All the product prices are displayed in EUR.
7. DELIVERY
Delivery charges vary depending on the shipping destination and are stated for each order at check-out.
Delivery times vary from product to product. Delivery time is determined by the availability of the product and order destination.
Design Strand is not be liable for delays in performing or failure to perform this Agreement or any obligations hereunder, which are directly attributable to causes beyond its reasonable control (force majeure), including, but not limited to, environmental issues, fires, strikes, labor disputes, war, acts or intervention by any governmental authority, failure of a common carrier, supplier, hardware, software, browser, or communications equipment, or network failure, congestion, or malfunction.
Design Strand reserves the right to deliver different products ordered at the same time separately.
8. Cancellation and returns
The client has a thirty-day right to return or exchange a product.
The cient has a right to return a product if
1. The order has been cancelled according to the terms and conditions by notifying Design Strand within 30 days of delivery,
2. The product has not been used,
3. The product is in the condition that the customer received it in and all the parts of the product are included in the package and
4. The product has been repackaged into its original package or an equivalent.
Please note that the right to return products does not apply to:
• Custom-made products which are ordered from the manufacturer according to the customer’s wishes.
• Fabrics cut to order.
• Products requiring assembly or installation.
The product must be returned immediately after cancellation. Before returning, email us to have more instructions: info@designstrand.com
When returning products User will be responsible for the risk of damages.
Refund for returned product
The price of returned products is always reimbursed according to the payment method used for the order. If the returned product has been used, damaged or is otherwise unsuitable for resale, Design Strand has the right to charge a fee for loss of value up to the full price of the product.
We will make the refund within 14 days of receiving the returned product at our warehouse. We process product returns in the order in which they arrive.
We make a refund decision after receiving the product. We do not accept returned products if:
• After receiving the product, we detect defects in it or its packaging.
• The product has been assembled or installed. For example, many chairs, tables and stools require assembly, and pendant lamps, wall lamps and wall shelves generally require installation.
• Animal fur, hair or stains on the returned product will automatically result in a decision not to accept the product return.
If faults are detected in the condition of the product, our customer service will contact you.
Claims
In case you have received a wrong, damaged or faulty item, please email us at info@designstrand.com within 3 days of delivery and attach clear pictures of the item and its package. We will process your claim, and you will be contacted about the exchange or return as soon as possible.
9. Changes to the Service and this Agreement
Design Strand reserves the right to make changes to the Service, policies, and this User Agreement at any time.